FAQs

You can control your alarm system using your control panel or the Alarm.com smart home app, which you can use from anywhere using your mobile phone to easily manage your anti-burglary, life safety sensors and automation devices.

Depending on the Smart Protection package you choose, cameras may be included. If not, you can always add cameras to your chosen package. We offer camera options to protect your home, including the Indoor Wi-F camera, Outdoor Wi-Fi camera, and the Alarm.com Wi-Fi doorbell camera.

All our cameras use Wi-Fi. Our panels use a combination of Wi-Fi and LTE. Any devices will use your home Wi-Fi connection, while any LTE connection will not be billed back to you.

The security of your personal information and continuity of your system is our highest priority. Your system and mobile app will be upgraded frequently throughout the year ensuring it stays up-to-date with new features and the latest protections. Some systems may have firmware upgrades about every 3 to 6 months depending on your device.

Live footage allows you to see what is happening in real-time from your Alarm.com smart home app or web portal. Recorded footage allows you to see past video. These saved clips are available on the smart home app or web portal and are motion/rule detected and are subject to your plan’s monthly upload limits. Don’t worry, your cameras will record and upload during any alarm situations, whether you have exceeded your monthly limit or not.

For monitored customers, when an alarm is triggered, your control panel will sound the siren and display a red alarm screen. The central monitoring station will attempt to call the designated emergency contacts on your account to ensure you and your home are safe. Depending on where you live and your alarm permit, charges for dispatching emergency services in the event of a false alarm may incur. There are 3 ways for you to verify an alarm or confirm a false alarm: using the cancel button, entering your master code, or receiving a call from the central monitoring station.

For Self-Monitored customers, when an alarm is triggered, the control panel will sound the siren and display a red alarm screen. There are 2 ways for you to verify an alarm or confirm a false alarm: using the cancel button or entering your master code. If you have a self-monitored plan, it will be up to you to decide how to respond to an alarm.

Click on the below to learn:
How to reduce false alarms

It depends on your municipality. Several cities in Canada have local bylaws that outline specific regulations about police response, security system permit registration and false alarm fines. As a Synergy Alarms customer, it is your responsibility to be familiar with the local bylaws, to complete the necessary forms and to cover any false alarm fines.